TERMS & CONDITIONS
Definitions
You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively your responsibility. Client is solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from working with AYI through both online and offline coaching, retreat, events and programs. As such, you agree that AYI is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by AYI. You understand that AYI does not prevent, cure or treat any mental disorder or medical disease. Any work that you do with AYI is not a replacement of what you are currently doing in terms of your emotional and physical wellbeing.
You acknowledge that the coaching work you do with AYI does not involve the diagnosis or treatment of mental disorders and that this work is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals. It is your exclusive responsibility to seek such independent professional guidance as needed.
If you are currently under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon with AYI.
1. Client - AYI Relationship
You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively your responsibility.
Client is solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from working with AYI through both online and offline coaching, retreat, events and programs. As such, you agree that AYI is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by AYI. You understand that AYI does not prevent, cure or treat any mental disorder or medical disease. Any work that you do with AYI is not a replacement of what you are currently doing in terms of your emotional and physical wellbeing.
You acknowledge that the coaching work you do with AYI does not involve the diagnosis or treatment of mental disorders and that this work is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals. It is your exclusive responsibility to seek such independent professional guidance as needed.
If you are currently under the care of a mental health professional, it is recommended that you promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon with AYI.
2. Fees and Cancellations
By enrolling any online or offline retreat, events and/or programs that AYI offers, you agree to invest in the fees that were stated in the marketing materials including but not limited to social media posts, email, voice messages and on www.arabelleyee.com website at the time of the enrolment.
If the fees are agreed to be paid in installments, it is your responsibility to make all the payments prior to the agreed last date. All payments made are non-refundable. However, you may transfer to another course, program or retreat as credit should there be a reason for you to not be able to attend at the agreed intake.
If a coupon code is available for your enrollment, it is essential that you enter this code into the designated "COUPON CODE" field to apply the discount to your purchase. Before finalizing your enrollment, it is also your responsibility to verify that the discount has been properly applied to your total fee. Failure to enter the coupon code at the time of enrollment or to ensure its proper application, and any subsequent inability to receive the discount, is the sole responsibility of the client. Adjustments or retroactive discounts cannot be provided after the fact. Ensuring the use and correct application of any available coupon code is entirely your responsibility.
3. Program Access Duration
For some programs purchased up until the end of 2023, clients were initially offered lifetime access. However, effective from January 2024, this policy is revised.
New Policy: Starting from January 2024, programs will offer a one-year access duration from the date of purchase. This term will be strictly adhered to, with exceptions being rare and at the discretion of AYI.
Special Cases: Any exceptions to the one-year access policy will be considered on a case-by-case basis and communicated directly to the affected clients.
4. Limited Liability
Except as expressly provided in this Agreement, AYI makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall AYI be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, AYI’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to AYI for the specific retreat, course or program that the Client was partaking.
5. Entire Agreement
This document reflects the entire agreement between AYI and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations.
6. Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
7. Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
8. Dispute Resolution
If a dispute arises out of, or in connection with, this Agreement that cannot be resolved by mutual consent, AYI agrees to attempt to mediate in good faith for a specified period (e.g., 30 days) following notice of the dispute. If the dispute is not resolved in this period, any legal action resulting from this dispute shall be governed exclusively by the laws of the United Arab Emirates (UAE), irrespective of the jurisdiction in which any legal proceedings may be initiated.
9. Governing Law
This Agreement shall be governed and interpreted in accordance with the laws of the United Arab Emirates, without regard to its conflict of laws principles.
10. Personal Health, Medical Advice and Personal Responsibility
AYI does not cure, prescribe medications nor advise our clients to stop taking medications that are prescribed by their doctors. While many of our clients have experienced greater physical, emotional and mental wellbeing after attending our workshops, retreats or doing our programs, it is entirely the responsibility of each individual to consult with their doctors for medical advice and to take full responsibility of their physical, mental and emotional health.
11. Intellectual Property (IP)
All courses, content and publications created by AYI are our Intellectual Property and you agree to not disclose, download into your devices, distribute, copy or resell without our written consent. You may access all the course materials and all the content as a student of our courses and programs, or as a client of AYI throughout as long as you remain our student or client for your own personal learning and consumption. You agree that dishonoring this is breaking the international IP law, and we may take legal action against you.
By purchasing, enrolling in, or attending our programs and events in any manner, including but not limited to online payments, bank transfers, or the use of gift vouchers or coupons, you agree to all the terms and conditions stated above. This agreement is effective and binding, even though it is electronic and not physically signed by you, and it governs your use of the services.
Event Booking Policy
To secure your place in a retreat or an event, payment must be paid in full. If the event commencement date is less than 30 days away, full payment is required to secure the booking. Failure to pay within this timeframe results in the deposit being forfeited and the place being resold unless otherwise agreed in writing.
If payment of the balance is not received by the due date, AYI reserves the right to cancel the reservation and retain the deposit.The participant is responsible to pay for all extra services not included in the selected retreat package.
If the participant leaves the Retreat prior to its conclusion, refunds will not be made for the unused portion of the Retreat. No refunds will be made for any excursion, meal, yoga class or other activity that the participant misses or decides not to participate in for any reason.
Bank fees incurred by transferring money are the sole responsibility of the participant. All payments are non-refundable and non-transferable.
Cancellation
It is your responsibility to read and understand our cancellation policy before making a reservation. We do not offer credit for a participant arriving at the retreat late or leaving early.
All payments are non-refundable, however, may be transferable to another date of the event.
If AYI must cancel or reschedule a booked retreat date for any reason, you may transfer your full retreat payment to another retreat. AYI is not responsible for your expenses incurred in preparation for any canceled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.
AYI reserves the right to change its location due to unforeseen issues (e.g. third-party delays or problems, construction, etc.). AYI will ensure the standard be kept the same in all the partnering villas/resorts.
If the retreat is canceled or rescheduled to a different retreat date for any reason, excluding force majeure (see below) you may transfer your full payment to another retreat date within a 12 months period, pending availability. Unexpected things do happen, so please purchase respective insurance once you have made your reservation.
AYI will not be liable for cancellation, failure of, or delay in performing it’s obligations under this agreement due to force majeure events such as earthquake, hurricane, typhoon, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo, epidemic, pandemic or if certain conditions present unacceptable danger to the participant.
In the event of a cancellation or rescheduling of the retreat, AYI will not be responsible for any currency fluctuations and will refund the original amount that was invoiced.
Travel and Other Insurance
Individuals are responsible for their own Personal, Medical and Travel Insurance. AYI highly recommends all participants protect themselves and their trip investment by purchasing an accredited Travel Insurance Protection Plan. Your Personal Travel Insurance should include trip cancellation insurance. Personal items, such as jackets, cameras, purses and daypacks are the sole responsibility of the owner.
Data Use and Protection
The client agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with AYI, and also agrees that AYI may use such recordings for education and/or promotion and/or advertising purposes without any prior consent. Participants are deemed to have consented to AYI using such images and videos. However, if the participant prefers not to appear in any of the images/footage, they can inform AYI prior to the start of the retreat and AYI will ensure they are not included or blurred out in the images/footage.
By purchasing, enrolling in, or attending our programs and events in any manner, including but not limited to online payments, bank transfers, or the use of gift vouchers or coupons, you agree to all the terms and conditions stated above. This agreement is effective and binding, even though it is electronic and not physically signed by you, and it governs your use of the services.
Terms updated: 08 Feb 2024
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