Lumos Global LLC ("Company", "We", "Us", "Our") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (www.arabelleyee.com), engage with our programs, or use our services.

Please read this Privacy Policy carefully to understand how we manage your personal information.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of information we collect include:

- Personal Information: This includes information that can be used to identify you personally, such as your name, email address, phone number, billing information, or other details when you register for our programs, events, newsletters, or purchase products.

- Non-Personal Information: This includes data that cannot identify you directly, such as IP address, browser type, the referring site, or the date and time of your visit. This information helps us understand how visitors use our website and improve our services.

2. How We Collect Information

We collect information through various methods, including:

- Directly From You: When you register for a program, subscribe to our newsletter, purchase a product, or engage with our services.

- Automatically: We collect information through cookies and similar tracking technologies when you visit our website. These technologies help us understand your preferences and improve your experience on our site.

- Third Parties: We may receive information from third-party service providers (such as payment processors) to complete your transactions or enhance your user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide Services: To fulfill your requests, process transactions, manage programs, and deliver services you have enrolled in or purchased.

- ​​​​For Communication: To send you updates, respond to inquiries, provide customer support, and send promotional materials, provided you have opted to receive them.

- To Improve Our Services: To analyze website usage, manage content, and improve user experience, offerings, and communications.

- For Legal Purposes: To comply with legal obligations, resolve disputes, enforce agreements, or prevent fraud and other illegal activities.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

- Service Providers: We may share your information with third-party vendors who help us operate our website, process payments, send marketing communications, or provide other essential services. These providers are bound by confidentiality agreements and are only permitted to use your data for the purposes outlined by us.

- Legal Requirements: We may disclose your information when required by law, court order, or government regulation to protect the rights, property, or safety of the Company, our users, or others.

- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owners as part of the transaction.

5. Cookies And Tracking Technologies  

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

- Essential Cookies: These cookies are necessary for the functioning of the website and cannot be switched off. They help with functions like security, page navigation, and access to certain features.

- Performance and Analytics Cookies: These cookies help us analyze website traffic and usage patterns, allowing us to improve performance and user experience.

- Advertising and Marketing Cookies: These cookies allow us to display ads that are relevant to you based on your browsing behavior. They also help us measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website.

6. Data Security   

We take the security of your personal data seriously and use various measures to protect it from unauthorized access, disclosure, or alteration. These measures include encryption, firewalls, and secure servers.

However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once your data is no longer required, we securely delete or anonymize it.

8. Your Rights

You have several rights regarding your personal information, including:

- Access: You have the right to request a copy of the personal information we hold about you.

- Correction: You can request the correction of any inaccurate or incomplete data we hold about you.

- Deletion: You can request that we delete your personal information, subject to legal obligations.

- Restriction: You have the right to request the restriction of processing in certain circumstances.

- Portability: You can request that we transfer your data to another service provider in a machine-readable format.

If you wish to exercise any of these rights, please contact us at concierge@arabelleyee.com. We may request additional information to verify your identity before processing your request.

9. International Transfers

Your information may be transferred to and stored on servers located outside of your country of residence, including countries that may not have the same data protection laws as your country. By using our website and services, you consent to such transfers.

For users in the European Union (EU), we comply with the General Data Protection Regulation (GDPR) regarding the collection, use, and retention of personal data.

10. GDPR Compliance (for EU Users)

If you are an EU resident, you have additional rights under the GDPR, including the right to withdraw consent for processing at any time. If you wish to exercise any of these rights, please contact us at concierge@arabelleyee.com.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we learn that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this page regularly to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: concierge@arabelleyee.com
Mailing Address: Lumos Global LLC, Dubai, UAE

Terms updated: 25 Sept 2024